Services / Service levels

In order to meet merchants' various needs, Netgiro offers three different service levels. The different levels make it possible for merchants to select the level of assistance they need for their payment processing and cash management administration.

The following are the various levels offered by Netgiro:

Processing

Processing is Netgiro's basic service level that enables the merchant to easily and efficiently send its payment transactions via Netgiro, which routes the transaction to the acquiring bank or financial institute.

The service level comprises:
Processing of payment transactions
Standardised transaction reports via FTP or OTT
Transaction search functionality via OTT

Processing +

In addition to sending payment transactions via Netgiro, Processing+ offers financial follow-up and reconciliation of completed payment transactions. Processing+ streamlines processing and interactions that would normally take place with the acquiring banks, simplifying transaction reconciliation, reporting and dispute management.

The service level comprises:
Processing of payment transactions
Standardised transaction reports via FTP or OTT
Standardised settlement reports
Standardised chargeback reports
Access to all functions in OTT

Processing+ with Merchant Account Facilities

In close cooperation with selected banking partners, Netgiro can for certain payment methods and markets also offer merchant account facilities.